Complaints Procedure

If you wish to register a complaint, please contact us at:

In writing: Prosper Protect Limited, Office B4, Romany Works Business Park, Wareham Road, Holton Heath, Poole, Dorset BH16 6JL

Telephone: 01258 792274


A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4 567.

Regulatory Jurisdiction

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.